Documentation Index

Fetch the complete documentation index at: https://help.gladly.com/llms.txt

Use this file to discover all available pages before exploring further.

Important product naming update: Sidekick is now called Gladly (AI) and Gladly Hero (the Platform) is now Gladly Team. Please keep this in mind as you read through our documentation.

Are we required to configure Business Hours?

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No, but we recommend you set them up with either Email or Messaging Answers to help with time-based responses and automation, like setting up replies during non-operating hours on Email and Messaging Channels (except chat and IVR) through Rules.

It’s also recommended that you configure your primary operating hours and set them in the SLA Business Hours setting for reporting purposes.