We're updating help docs to reflect our new product naming. Gladly Sidekick (AI) is now called just Gladly, and Gladly Hero (the Platform) is now Gladly Team. Some articles may display outdated names while we update everything. Thank you for your patience! Learn more

How can we help you?

Comprehensive Gladly documentation to set you up for success. Select a version to search our help and product documentation.

Implementation Product Documentation Developer Tutorials

Additional resources

Find a range of resources, including developer, eLearning courses, and the latest and product updates from Gladly.

Developer

REST APIs, SDKs, and more.

Visit Developer

Academy

Certification and courses for CX practitioners, enthusiasts, and aficionados.

Visit Connect Learning

Release Notes

Learn the latest and greatest from Gladly.

Visit Release Notes

Popular Topics

Reports and Insights

Get the data you need to make business decisions with Gladly Reports and Insights.

Gladly (AI)

Leverage AI to enhance support across channels and improve service efficiency.

AI Features for Agents

Discover how AI enables agents to communicate more effectively.

Work in Gladly (By Role)

Learn how to use Gladly tools and features based on your role.

Integrations

Effortlessly integrate with top platforms in eCommerce, subscriptions, and order management systems.

How-to videos

Check out our video tutorials to understand and effectively utilize Gladly features.

Learn about People Match for routing

Gladly Insights Dashboard

How to close your phones