Manage Inboxes

Create and edit Inboxes based on your company's routing and assignment needs. Once created, you can assign Agents to Inboxes and set the Inbox SLA. Use the Entry Points settings page to link your Channel Entry Points to specific Inb...

Managing the Inboxes to which your Agents are assigned is crucial for keeping your contact center running smoothly. This ensures that Agents with the appropriate skill sets are assigned to the correct Inbox. From time to time, you may need to r...

Configure Inboxes to have a default "from" phone number, social account, or email address automatically selected when an Agent initiates a Conversation from an Inbox. Setting a default will not only save Agents a few clicks by automatically def...

SLA for an Inbox is typically configured the very first time the Inbox is created. Every Inbox has a default SLA of 1440 minutes, but you can change that by clicking into the "SLA" field and replacing it with the duration of your choice. It'...