Reports Key Concepts

Before You Begin Reporting Concepts are a foundational element of Gladly reports. To fully grasp and understand the data in your reports, you must understand Key Concepts. We suggest that you also take time to get familiar with Metrics...

Before You Begin The Metrics in Detail below assume that you have a good understanding of the basic Key Concepts . If not, we suggest you familiarize yourself with the basic Key Concepts and Reporting Concepts first. About Metrics in Detail ...

Before You Begin To fully grasp and understand the data in your reports, you must have a good understanding of Key Concepts and Metrics in Detail . Metric Attribution is another dimension of Gladly reports. About Metric Attribution Metric Attr...

Time Anchor (also known as "fact date") is the timestamp used to determine when the value of a particular metric aggregates. Each out-of-the-box (OOTB) report in Gladly is attached to a specific Time Anchor, which guides each report's data output...

Gladly uses the same industry-standard KPIs for WFM. There are some differences in terminology which the content below can help you identify the link between industry KPIs and Gladly key metrics. Number of Contacts Offered The number of items i...