Proactive Conversations

When did you last think "Wow" or "That's nice and unexpected" around a company? Maybe you received a call that said your order was on its way, and you didn't even need to wonder where it was. Or perhaps it's simply a message that said "Thank you" f...

Proactive Conversation tools like Proactive SMS and Proactive Email are not meant to replace large-scale marketing communication tools like MailChimp (email) and Attentive (SMS), especially for kinds of communications that may require o...

It’s helpful to recognize the difference between a Campaign , Outreach , and Recipients for Proactive Conversation features like Proactive Email, Proactive Chat, Proactive Email, and Proactive SMS. Definitions Proactive SMS, Email, Voi...