Do we have to set up SLA Business Hours?

Updated
  • Updated on Feb 7, 2025
  • Published on Jan 30, 2025
  • 1 minute(s) read

You don’t have to configure SLA Business Hours, but keep in mind that certain reports will make it look like you are running you a 24/7 contact center as Gladly won’t be able to determine you standard operating hours.

Related docs
  • Are we required to configure Business Hours?
    More Settings and Features > Settings and Features > Business Hours Settings > Business Hours (Operational Hours) > Business Hours FAQs and Troubleshooting
  • What Is SLA Business Hours?
    More Settings and Features > Settings and Features > Business Hours Settings > SLA Business Hours (Reporting) > Get Started With SLA Business Hours (Reporting)
  • Configure SLA Business Hours
    More Settings and Features > Settings and Features > Business Hours Settings > SLA Business Hours (Reporting) > Manage SLA Business Hours (Reporting)