Rules FAQs and Troubleshooting

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I accidentally selected a Condition. How do I remove it?
  • Published on Jan 30, 2025
To remove a Condition, click the trash icon next to the Condition.
What is the difference between ‘No Reply Needed’ and ‘Close Conversation?’
  • Updated on Mar 3, 2025
  • Published on Jan 30, 2025
You have multiple options to specify Action(s) in a Rule for a Conversation, but let's point out the difference between two seemingly similar Actions: Close Conversation No Reply Needed Rules do not apply to closed Conversa...