Implementation Packages

Gladly offers multiple implementation packages tailored to your needs and requirements. Each package is specifically designed to help you get up and running on Gladly using best practices to help you delight your Customers and Agents alike!

Packages

Below are the five implementation packages we offer.

• Essentials
• Essentials Plus
• Premium
• Enterprise
• Self-Guided

Essentials, Essentials Plus, Premium, and Enterprise packages include named Professional Services team member(s) partnering with you to complete the Implementation based on the contents of your SOW. See the Package Details section for more information. 

The Self-Guided implementation package allows you the opportunity to configure and set up Gladly at your own pace using our self-service documentation, which can be accomplished by following our Self-Guide Implementation Guide in the Academy. See Self-Guided Implementation Services for a detailed look at what this package includes.

Package Details

The document below provides additional information on what's included in each package, excluding Self-Guided Implementation. 

Self-Guided Implementation

This package is designed to allow you to configure Gladly at your own pace using our self-guided implementation information.