Implementation

Instructions for implementing Gladly for the first time, emphasizing key information.

Welcome to the Implementation version of help.gladly.com.

Take a look at the click-through below for a quick 20-second overview of the user experience on the help site.

What you’ll find

This version contains details and information on setting up Gladly for the first time as you go through the implementation process. Here, you’ll find:

  • How to configure Entry Points and Channels

  • How to set up Help Center

  • Add Apps

  • Understand Gladly workflows and Rules

  • How to test your setup

  • Add users

  • + more

Popular docs in this version

Below is a short list of popular categories. We encourage you to browse other Gladly functions by category on the left side of this page.

Other doc versions

Depending on your documentation needs, we have two other doc versions you can search.

Product Docs

This contains information on how Gladly works and all its relevant configurations and settings in the Gladly UI.

Developer Tutorials

Contains details on implementing technical and custom integrations with Gladly, built especially for our developer audience.