The Work on Gladly (By Role) category provides tailored guidance explicitly designed for specific roles assigned to Gladly users. We understand that each role has distinct responsibilities and workflows, and these guides are crafted to help you maximize your efficiency in Gladly.
What you’ll find here
Role-Specific Workflows
Detailed instructions customized for your specific job function
Best Practice Recommendations: Expert tips to optimize your daily operations
Targeted Feature Guides: In-depth explanations of Gladly tools most relevant to your role
Productivity Insights: Strategies to streamline your work processes
Roles covered
This section details typical activities in Gladly for roles like:
Agents
Answer Administrators
Team Managers
Administrators and Compliance Administrators
Analysts
Locate your specific role in the category section and review typical activities and actions in Gladly.