We're updating help docs to reflect our new product naming. Gladly Sidekick (AI) is now called just Gladly, and Gladly Hero (the Platform) is now Gladly Team. Some articles may display outdated names while we update everything. Thank you for your patience! Learn more

Our updated release page organizes production updates by user roles, helping you find relevant information quickly. Whether you're a Developer, Admin, Agent, or Analyst, you'll discover updates that enhance your workflow.

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