Answers Best Practices

Sidekick improves communication and satisfaction in Channels like Chat and SMS by understanding and responding like humans. Still, AI technologies like generative AI or LLM (large language models) used by Sidekick need resources and information to f...

Gladly supports various Answer types used across multiple product areas, making Answers the one-stop-shop for knowledge base management. We suggest following certain guidelines and principles to ensure you have information that both you...

It's essential to have a well-organized Answers knowledge base so Agents can access Answers to frequently asked questions as quickly and successfully as possible. Here are some recommendations to help you get the most out of your knowledge base: ...

Answer titles, Answer body/content, Natural Language Search engine, and a combination of those affect how articles are weighted and Answer results are prioritized. How Answers Search works Gladly uses natural language and other search logic a...