Manage Quick Reply

Using Quick Reply buttons to receive input from Customers requires changing the Glad App setting from Type a Message to Select a Quick Reply Button. Instead of Customers typing their question/message (Type a Message), they click a butto...

Configure Quick Reply buttons to appear on Glad App. The order in which Quick Reply buttons are displayed to Customers depends on whether Onboarding is used. See Create and Configure Glad App for general instructions on how to set up Qu...