What is Sidekick Answers?

Offer the kind of service experience your Customers crave — friendly, immediate, and effective — without spending immense time, money, and resources. Fortunately, you no longer have to choose between exceptional service and efficient operations by implementing Sidekick Answers. And the best part? It’s seamlessly integrated into your existing Gladly instance and can be deployed in a matter of hours, not days.

Say hello to Sidekick Answers

Our game-changing generative AI feature utilizes an LLM (Learning Language Model) to provide quick, accurate, personalized and conversational responses. Sidekick Answers saves your Agents and your business time and money by providing exceptional service at scale. And what’s more, it’s all powered by your existing knowledge base using Public Answers, requiring no extra setup time and ensuring that you have full control over the information it has access to, reducing hallucinations and false responses.

Benefits of Sidekick Answers

Multi-brand support

Customize responses and information specific to your brand, or multiple brands you support through Gladly.

Quick implementation

Implement in hours, not days or weeks.

Boost efficiency

Automate resolutions utilizing information from your own knowledge base, powered by Public Answers.

Dynamic workflow

Hand off to Agents as needed.

Maintain brand integrity

Teach AI your brand standards and desired tone and behaviors.

Empower your Agents

Automate routine inquiries and give Agents more time to focus on high-value tasks.

Flexible pricing

Innovate and adapt your usage as your requirements evolve.

Get started with Sidekick Answers

Elevate your customer service and increase your efficiency.

• Are you using Sidekick today? Review the setup process then contact Gladly Support to start using Sidekick Answers.

• Not on Sidekick? Contact the Gladly Sidekick Team to learn more.