Why do I keep getting errors when sending an email?

This usually means the email address does not exist or may have been entered incorrectly. Ensure the email address is correct (e.g., gmail.com instead of gmail.con). You can also check if an email address is valid using a tool like an email checker. If possible, call the Customer or send them an SMS instead.

Occurs if the email address is incorrect or cannot be found. A poor internet connection could also cause this error. While Gladly will try to resend the email, an Unknown Error message may appear on the Conversation Timeline if the error continues to fail.

The recipient's ISP (Internet Service Provider) is delaying or stopping email delivery due to a high volume of email traffic. Your email should eventually be allowed to pass and be delivered to your recipient.

The recipient's email inbox is full and can't accept new messages. If possible, try to contact the Customer through another Channel or send the email later.

This usually means an email sent from Gladly was marked as spam at one point by the Customer, which caused other Gladly emails to be blocked. The Customer must unspam Gladly emails as not spam or junk. Here's information on how to unspam an email in Gmail.

• Double-check the email address, especially the domain address, for misspelling.

• This error message may pop up in certain scenarios, typically when an email server rejects your email because it looks suspicious. Generally speaking, this could be caused by unknown links in your email, unverifiable links, or untrusted links. Have your IT team check your email configuration if this occurs often.