Why can’t I play a call recording?

There are a few reasons why a call recording seems available but can't be played or listened to.

1. The call itself was not recorded.

2. The call recording failed to be rendered in Gladly.

3. The call was ended immediately after the call was answered but before the recording could begin.

4. No one answered on an outbound call.

The most common scenario is #4, where no one answered an outbound call.

If you continue to find calls are not being recorded when they should be, contact Gladly Support.