When using Gladly VoIP to call Customers, there are certain countries you may not be able to call by default based on geographic permissions for low and high-risk numbers. You'll get a "call error" in Gladly when calling a high-risk number. If you regularly call numbers in this country, have an Administrator or Manager contact Gladly Support to allow outbound calls to the country you are calling.
Why am I getting a call error when trying to call a Customer?
- Updated on Feb 5, 2025
- Published on Jan 30, 2025
- 1 minute(s) read
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on the top-left corner, then click Contact Gladly Support. Gladly Support's primary operating hours are Monday through Friday, 6 AM to 6 PM Pacific Time, but you can submit a request anytime. Was this doc helpful?