Why am I unable to make outbound calls?

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Voice button is unclickable

You won’t be able to make and receive phone calls if the microphone and/or headset are not allowed. The “Unable to accept phone calls” error typically appears with instructions on how to allow your microphone again.

Instructions to unblock microphone access for receiving phone calls in Chrome browser.

Errors when making a call

When using Gladly VoIP to call Customers, there are certain countries you may not be able to call by default based on geographic permissions for low and high-risk numbers. You'll get a "call error" in Gladly when calling a high-risk number. If you regularly call numbers in this country, have an Administrator or Manager contact Gladly Support to allow outbound calls to the country you are calling.