Voice button is unclickable
You won’t be able to make and receive phone calls if the microphone and/or headset are not allowed. The “Unable to accept phone calls” error typically appears with instructions on how to allow your microphone again.
Errors when making a call
When using Gladly VoIP to call Customers, there are certain countries you may not be able to call by default based on geographic permissions for low and high-risk numbers. You'll get a "call error" in Gladly when calling a high-risk number. If you regularly call numbers in this country, have an Administrator or Manager contact Gladly Support to allow outbound calls to the country you are calling.
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on the top-left corner, then click Contact Gladly Support. Gladly Support's primary operating hours are Monday through Friday, 6 AM to 6 PM Pacific Time, but you can submit a request anytime.