Important product naming update: Sidekick is now called Gladly (AI) and Gladly Hero (the Platform) is now Gladly Team. Please keep this in mind as you read through our documentation.

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Why are some orders not available?

  • Published on Jan 30, 2025
  • 1 minute(s) read
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There are two possibilities why some orders may not appear in Gladly:

  1. Only the 10 most recent orders of a Customer are pulled from BigCommerce to Gladly.

  2. Gladly will only display orders in the Customer Profile if there is a corresponding profile in BigCommerce. This means if a Customer places an order (or an order was imported) and no Big Commerce profile exists with that Customer's email address, the order will not appear in Gladly.

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