Learn the basics of how the BigCommerce integration works.
Who maintains the integration
The BigCommerce integration is built and maintained by Gladly.
Basic scope
Gladly reads data from BigCommerce and writes data in the Customer Profile. It then displays the information from BigCommerce in the Customer Profile. From there, Agents can cancel, refund, and/or partially refund orders or create a discount (using BigCommerce Actions) without needing to leave Gladly.
How the integration works
As a pull-based integration, once connected to Gladly, Customer Profiles are automatically linked (if auto-linking is enabled) to matched accounts in BigCommerce. Agents can also link a Customer Profile to BigCommerce manually.
The BigCommerce connector supports returning the following Customer Profile properties:
Customer
id
email
name
phone – Only one phone number is stored with a BigCommerce Customer, so only one is pulled in.
createdAt
address – Currently, if there are many addresses in BigCommerce for a Customer, only one address can be synced with Gladly. Company names or phone numbers associated with an address are not synced.
acceptsMarketing
customerGroupId
notes
storeCreditAmount
company
Order
Gladly displays up to 10 of the most recent orders in the order card.
id
externalCustomerId
createdAt
currencyCode
status
statusId
orderNumber
discount
orderTotal
lineItems [ARRAY OF]
id
name
quantity
sku
status
fulfillment_status
unitPrice
image
fulfillments [ARRAY OF]
id
trackingNumber
trackingUrl
shippingMethod
firstTrackingNumber
firstTrackingUrl