Important product naming update: Sidekick is now called Gladly (AI) and Gladly Hero (the Platform) is now Gladly Team. Please keep this in mind as you read through our documentation.

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Why are order details missing in the Customer Profile?

  • Published on Jan 30, 2025
  • 1 minute(s) read
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This usually happens if the Customer's primary email address or phone number is updated in Gladly. If order details are missing, unlink, then link the Customer Profile again to Shopify.

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