Who do I contact if I need help with BigCommerce?

Users assigned the Team Manager or Administrator roles can contact Gladly Support. Log into Gladly as one of these roles, clickon the top-left corner, then click Contact Gladly Support. Gladly Support's primary operating hours are Monday through Friday, 6 AM to 6 PM Pacific Time, but you can submit a request anytime. 

• Please select the correct business impact (P1 to P4). 
• Most requests should be sent as a P4.