Important product naming update: Sidekick is now called Gladly (AI) and Gladly Hero (the Platform) is now Gladly Team. Please keep this in mind as you read through our documentation.

Why am I getting errors when processing a refund or cancellation?

Prev Next

If you're trying to process a refund, partial refund, or cancel an order but you are getting an error, it's usually caused by a duplicate request already processed in BigCommerce. Check BigCommerce to ensure there is no recently completed request.