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When does a payment request timeout?

  • Published on Jan 30, 2025
  • 1 minute(s) read
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Payment requests sent to a Customer could time out when one of the following conditions are met:

  1. The chat session ended.

  2. The <configured> timeframe to process a payment has expired. This length of time is configurable by Gladly and can range from 1 minute and maxing out at 30 minutes. Contact Gladly Support to check the setting or to update the current time value.

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