Use this file to discover all available pages before exploring further.
We're updating help docs to reflect our new product naming. Gladly Sidekick (AI) is now called just Gladly, and Gladly Hero (the Platform) is now Gladly Team. Some articles may display outdated names while we update everything. Thank you for your patience! Learn more
Payment requests sent to a Customer could time out when one of the following conditions are met:
The chat session ended.
The <configured> timeframe to process a payment has expired. This length of time is configurable by Gladly and can range from 1 minute and maxing out at 30 minutes. Contact Gladly Support to check the setting or to update the current time value.
Users assigned the Team Manager or Administrator roles can contact Gladly Support. Log into Gladly as one of these roles, clickon the top-left corner, then click Contact Gladly Support. Gladly Support's primary operating hours are Monday through Friday, 6 AM to 6 PM Pacific Time, but you can submit a request anytime.
Please select the correct business impact (P1 to P4).
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on the top-left corner, then click Contact Gladly Support. Gladly Support's primary operating hours are Monday through Friday, 6 AM to 6 PM Pacific Time, but you can submit a request anytime.