Payments FAQs and Troubleshooting

  • 2 Docs
When does a payment request timeout?
  • Published on Jan 30, 2025
Payment requests sent to a Customer could time out when one of the following conditions are met: The chat session ended. The
Why am I getting a ‘unable to retrieve credit card information’ error?
  • Published on Jan 30, 2025
When working on processing a payment but you receive the error "Unable to retrieve card information. Please try again.", this is typically due to a short disruption in network connectivity. First, make sure your internet is up and running, th...