Set Up Zinrelo Integration

Before you start

Review the following information before you connect Zinrelo to Gladly.

• This is a two-part configuration process that must be done in sequential order.

  • You must first collect your Zinrelo API Key and Partner Id from Zinrelo.

  • Then connect Zinrelo to Gladly using these values.

Find Zinrelo Private Key

1. Log into Zinrelo.

2. Go to General > Settings. Copy the API Key and Partner ID. You will need this information to set up the Zinrelo App in Gladly.

Next, connect Zinrelo to Gladly.

Connect Zinrelo to Gladly

From the Apps page, click Add App > Custom.

1. From the Custom App page, enter the following information:

   • Name – Enter a name that will help you identify the Zinrelo App instance (e.g., Zinrelo App).

   • URL - Contact Zinrelo for this value.

   • Basic Authentication - Skip this section.

   • Request Signature > Signing Key - Zinrelo does not use this information, but it is required, so just put in any value, i.e. "12345.

   • HTTP Headers- Add the following Headers the Values obtained from Zinrelo in the previous step:

     • api-key - the API key from Zinrelo.

     • partner-id - the Partner ID from Zinrelo.
       

     • Search Query Attributes and Search Results Attributes  – Skip these sections

     • Auto-Linking Fields – check the Customer Email option to allow auto-linking by email address.
       

     • Overwrite Existing Values – leave this option disabled.

     • Enable Actions- enable actions so that Agents can award and redeem points from Gladly.
       

     • Click Save App.

2. Contact Gladly Support with a P4 designation to enable Zinrelo to display on the Customer Profile.