Benefits
Customer Engagement
Agents now have additional insight about a Customer directly in the Customer Profile. Loyalty point details are easily accessible without leaving Gladly.
Better Customer Experience
Zinrelo gives Agents the ability to award and redeem loyalty points directly from Gladly, allowing Agents to better help Customers by offering a more personalized experience.
Supported features
The Customer Profile is enhanced with the following Zinrelo information:
Loyalty Tier
Available Points
Redeemed Points
Earned Points
Expired Points
Works with Gladly:
Customer Profile
In Addition, Agents can use Zinrelo Actions to:
Award Points
Redeem Points