Please only use Google Chrome to access and use any Gladly services.
Do not run Gladly on multiple browser tab
Make sure you only have one instance of Gladly running on one browser tab. Do not run Gladly on multiple browser tabs, which could create undesired behaviors.
Enable Chrome Browser for Microphone
Follow these instructions when utilizing Gladly Voice.
Open your Chrome browser.
Your Chrome browser may automatically prompt you for permission to allow Gladly to use your system microphone. Select “Allow”.
If your Chrome browser does not automatically prompt you to allow Gladly to use your microphone, go to the video camera icon in the upper right corner of the browser and click on it to expand the menu options. From here, allow https://YOURCOMPANY.gladly.com to access your microphone and select “Done.”
Enable Chrome Browser for Gladly Notifications
Enabling your Chrome browser for Gladly notifications will provide additional notifications outside of the Gladly application to help you be aware of a new message or call activity to respond to.
Open Chrome.
From the menu in the upper right corner of the Chrome browser, expand the menu and go to “Settings.”
In the search field, type in “notifications”, then expand on the menu under “Content settings.”
From the expanded menu page, go to the “Notifications” section and expand that menu.
Look for whether https://YOURCOMPANY.gladly.com is under the “Block” section. If so, expand the menu and select “Allow”.
To confirm if Microphone and Notifications are allowed, go to the lock icon next to the browser URL and expand it to confirm that both are allowed.
