Set Up Loop Order Tracking App

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  • Published on Jan 22, 2026
  • 1 minute(s) read
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Prerequisites

Before you begin, ensure you have:

  • Gladly Administrator permissions

  • Loop Order Tracking API Token (see steps below)

Installation

Option A: Contact Gladly Support (recommended)

  1. Request your API Token from the Loop team (see Step 1).

  2. Contact Gladly Support with your API Token.

  3. Gladly Support will install and configure the app.

  4. Proceed to Step 3 to verify installation.

Option B: Install via CLI

Expand for CLI instructions


Install appcfg

If you haven't already, install the App Platform CLI tool. Follow the instructions at Install appcfg.

Obtain Gladly API credentials

You'll need three pieces of information:

  • Gladly Host: us-1.gladly.com for Production or us-uat.gladly.qa for Sandbox

  • Gladly User: Email address of a Gladly user with Administrator or API User permissions

  • Gladly API Token: A personal API token for the user above

To generate an API token, follow the instructions in Gladly's API Token documentation.

Set these as environment variables

export GLADLY_APP_CFG_HOST="us-1.gladly.com"
export GLADLY_APP_CFG_USER="your.email@company.com"
export GLADLY_APP_CFG_TOKEN="your-api-token-here"


Configure the app

appcfg apps config create "loop/loop-order-tracking/v1.7.5" \
  --name "Loop Order Tracking" \
  --config '{}' \
  --secrets '{"apiToken": "<your-loop-order-tracking-api-token>"}' \
  --activate


Verify the configuration

appcfg apps config list --identifier "loop/loop-order-tracking/v1.7.5"

Verify installation

After installation, confirm everything works:

  • Loop Order Tracking appears in Settings → App Actions

  • Status shows Active

Configure features

Contact Gladly Support to configure Cards or add order tracking to your Guides.

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