The Loop Order Tracking App queries the Loop Order Tracking platform for order and shipment information.
Data Pull initiated → Gladly sends email(s) → Loop API returns orders → Data displayed in Gladly
Data refresh triggers
Team member opens a Customer Profile in Gladly Team.
Guide requests order data during a Conversation.
Rule evaluates order data for routing decisions.
Authentication
Your API Token is included in the request headers. Gladly securely stores and manages API credentials.
Data only integration
It retrieves data but does not perform Actions in Loop Order Tracking. For Actions like generating return links, use the Loop Returns App.
Basic Scope
The Loop Order Tracking App (formerly Wonderment) brings real-time order and shipment tracking into Gladly, enabling team members and customers to:
View order and shipment status instantly
See carrier information and tracking codes
Track multi-package orders with clarity
What data you can access
This data appears in Customer Details Cards and is available in Guides for self-service flows.
Order information
Order ID
Order name/identifier
Shipment URL for tracking page
Shipment details
Carrier display name
Shipment status
Tracking code
Customer matching
Gladly finds a Customer's orders by sending all email addresses from their Customer Profile to Loop. If any email matches an order in Loop, that order appears in Gladly.
Phone numbers are not used for matching; only email addresses work with Loop Order Tracking.
If a Customer Profile has no email addresses, no order data can be retrieved.