Loop Subscriptions Installation

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  • Published on Nov 12, 2025
  • 2 minute(s) read
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Before you start

Review the following information before you install the Loop Subscriptions app.

  • Review the App Platform overview and key concepts to familiarize yourself with this tool before the installation.

  • You will need access to a technical resource who can install and run appcfg CLI and has access to both your Gladly and Loop instances.

  • You need to have Administrator permission in order to complete the installation process.

Install the Loop subscriptions app

Follow the steps below to install and configure the Loop app.

  1. Open the Loop subscription admin portal.

  • Navigate to Tools & Apps → Apps → Gladly.

  • Switch to the Setup instruction tab.

  • Click Connect to retrieve the Loop API token.

    • This is the only time this secret API token will be visible.

    • Save it use in later steps in the installation process.

    2. Install the App Platform CLI Tool

To begin, install the App Platform CLI (appcfg), which allows you to manage and configure all your App Platform apps.

Follow the setup instructions here: Install appcfg

  1. Obtain Your Gladly API Credentials

You’ll need the following to authenticate with your Gladly instance:

  • Gladly Host:

  • Gladly User: The email of a Gladly user with Administrator or API User permissions

  • Gladly API Token: A personal API token for the user above

To generate your token, follow Gladly’s API Token documentation.

Once you have these, set them as environment variables for convenience:

export GLADLY_APP_CFG_HOST="us-1.gladly.com"  # or us-uat.gladly.qa for Sandbox
export GLADLY_APP_CFG_USER="your.email@company.com"
export GLADLY_APP_CFG_TOKEN="your-api-token-here"

  1. Configure the app with your Loop subscription credentials

appcfg apps config create 'gladly.com/Loop Subscriptions/v1.0.0' \
--name "Loop subscriptions <name of store>" \
--config '{"host":"https://api.loopsubscriptions.com"}' \
--secrets '{"apiToken":<api token>}' \
--activate

  1. Verify Your Installation

appcfg apps config list --identifier "gladly.com/Loop Subscriptions/v1.0.0"

  • After activation, go to Settings → App Actions in Gladly to test an available action.

  1. Set up a Loop subscription card UI (optional)

    To be able to view the Loop subscription App within the Conversation Timeline, contact Gladly Support.

Set up Sidekick Guides

Once the app is configured and activated, you can use Loop subscriptions data and actions in your Sidekick Guides.

Additional resources

For more details on configuration and credential structure, refer to the app-platform-examples repository. You can always clone it and adapt it to your needs.

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