When you connect the Loop subscriptions app to Gladly, Gladly automatically retrieves key subscription details from Loop subscriptions and makes them available across the Gladly experience. This gives Agents the context they need to deliver more personalized, efficient service and provides Sidekick with the necessary information to resolve Conversations without involving an Agent.
Benefits
The Loop subscription app is designed for direct use by both Agents and Gladly Sidekick, enabling them to easily view Customer subscriptions and manage Conversations more efficiently. With quick access to subscription details, Agents and Sidekick alike can resolve subscription-related inquiries faster and improve overall response times.
Available Actions
Retrieve subscription details
Fetch comprehensive subscription information including status, products, frequency, and upcoming order dates.
Data available
Subscription details
Subscription ID and status (active, paused, canceled)
Type (Pay as you go, Prepaid, gift)
Billing and delivery frequency
Completed order count
Min payments
Max payments
Cancelled at
Next order date
Total line item price
Shipping price
Payment details
Payment instrument
Card ending 4 digits
Expires at
Last payment status
Product details
Product name
Price
Is one time added
Is one time removed
How this data is used
This subscription data can be leveraged in several ways throughout Gladly:
Faster resolution: Equip your CX team with complete subscriber insights in one unified view.
Routing rules: Automatically route conversations based on subscription status or customer value.
Analytics: Uncover patterns and trends from subscription-related interactions to drive smarter decisions.
Example use cases
Subscription-Based Routing and Prioritization
Automatically route high-value subscribers to VIP support and flag at-risk Customers for proactive retention.
How It Works:
Gladly's Rules engine uses Loop subscription data as routing criteria.
Customers with active, high-value subscriptions are directed to dedicated VIP Inboxes.
Recently canceled subscribers can be flagged and routed to retention specialists.
First-time subscribers can be routed to onboarding teams for a welcoming experience.
Business Impact:
Reduce churn by proactively supporting at-risk subscribers.
Strengthen loyalty with white-glove service for VIP Customers.
Optimize support resources through intelligent routing.