The Loop Returns integration with Gladly lets Agents view and resolve common Customer return requests quickly. In Gladly, Agents can view a snapshot of a Customer’s recent returns, including their order numbers and statuses. By clicking into a return, Agents can instantly view details on the returned item, the exchanged item, pricing, shipping statuses, and more.
Benefits
With Loop Returns, Agents can get a holistic view of Customer returns, exchanges, and shipping statuses to resolve issues faster.
Quick Access to Recent Past Returns
View a snapshot of the ten most recent returns, including order numbers and statuses.
Richer Context for Better Customer Interactions
See details on the returned item, the exchanged item, pricing, shipping statuses, and more.
Do More, Faster
One-click access to the relevant Loop Returns pages enables you to process returns, create shipping labels, and add notes in seconds.
Supported features
Loop Returns supports the following features with Gladly:
Customer Profile