Q. Will People Match affect an Agent's 'availability' status?
  • 22 Mar 2022
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Q. Will People Match affect an Agent's 'availability' status?

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People Match primarily deals with how Customers are routed to Agents who are available to receive work. This means Agents will still:

  • Go available like they normally would.
  • Click "Close & Next" or "Next" to be routed new Customers.
  • Still use Agent Status (Active or Away) to manage their status.

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