Documentation Index

Fetch the complete documentation index at: https://help.gladly.com/llms.txt

Use this file to discover all available pages before exploring further.

Important product naming update: Sidekick is now called Gladly (AI) and Gladly Hero (the Platform) is now Gladly Team. Please keep this in mind as you read through our documentation.

Why is my IVR showing ‘unpublished?’

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Any time a change is made to an IVR (i.e., name change, new recording, a new node, etc.), an "unpublished" version is created to capture your changes.

You'll see Unpublished draft exists under the Notes column next to the IVR with an "unpublished" version.IVR configuration showing unpublished drafts for various entries in the list.

You'll also see the status of your IVR from the edit page.

The interface shows an unpublished status and a scheduled holiday check task.

Think of "unpublished" as a "draft" state to hold your changes without going live. Your current IVR configuration will remain until you publish your changes by clicking on Publish.

You can also restore to a previous configuration as needed.