Documentation Index

Fetch the complete documentation index at: https://help.gladly.com/llms.txt

Use this file to discover all available pages before exploring further.

Important product naming update: Sidekick is now called Gladly (AI) and Gladly Hero (the Platform) is now Gladly Team. Please keep this in mind as you read through our documentation.

How do I know where my IVR starts?

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From the IVR configuration page, the Start pill signifies where a call enters your IVR.

Flowchart showing the start point and a scheduled holiday check process.