Why is the ‘Publish’ option grayed out?

The Publish option may not be clickable or is grayed out because:

  • There are no new changes detected in the IVR.

  • There is an error detected in the IVR. Look out for the error message in red. Once the error is fixed, the Publish option will be clickable.

Instructions for creating a message node with name and message fields highlighted.

To check for other nodes with errors, click the node list filter and click Errors. This will filter all nodes with errors.

List of nodes showing SMS errors and successful message sending options.