Documentation Index

Fetch the complete documentation index at: https://help.gladly.com/llms.txt

Use this file to discover all available pages before exploring further.

Important product naming update: Sidekick is now called Gladly (AI) and Gladly Hero (the Platform) is now Gladly Team. Please keep this in mind as you read through our documentation.

Why is the ‘Publish’ option grayed out?

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The Publish option may not be clickable or is grayed out because:

  • There are no new changes detected in the IVR.

  • There is an error detected in the IVR. Look out for the error message in red. Once the error is fixed, the Publish option will be clickable.

Instructions for creating a message node with name and message fields highlighted.

To check for other nodes with errors, click the node list filter and click Errors. This will filter all nodes with errors.

List of nodes showing SMS errors and successful message sending options.