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Sidekick for Helpdesks allows businesses to deliver personalized, end-to-end customer experiences across Channels while maintaining their existing helpdesk solution. Unlike traditional AI tools that focus on simple deflection, Sidekick is designed to build lasting relationships through deep Customer understanding and complete issue resolution.
It seamlessly integrates with your current CX ecosystem to provide fast, radically personal support. By blending brand-aligned intelligence with the ability to take action in third-party systems, Sidekick handles the heavy lifting of support inquiries while ensuring your team stays focused on high-value interactions.
Whether Sidekick is resolving a routine request or handing off a complex case to an Agent with full context, it transforms your existing support stack into a high-performing, scalable service engine.
Benefits of Sidekick for Helpdesks
True End-to-End Resolutions
Sidekick goes beyond answering questions to execute real actions—like processing refunds or updating orders—minimizing friction and reducing Agent workload.
Radical Personalization
By accessing holistic Customer history, Sidekick delivers empathetic, brand-aligned responses that make every Customer feel known and valued.
Effortless Scalability
Handle high-volume, repetitive inquiries 24/7 across SMS, chat, and voice without increasing headcount, freeing your team for complex, high-value tasks.
No-Code Agility
CX teams can configure, test, and refine AI behavior using natural language—no technical resources or engineering tickets required.
Seamless Integration
Get world-class AI capabilities without switching platforms. Sidekick integrates directly with your existing tech stack.
How Sidekick for Helpdesks works
Sidekick for Helpdesks creates a seamless conversational experience that bridges the gap between your external systems and your Customer interactions. It understands Customer intent, retrieves data from external tools where needed, and uses workflows, authored as Guides, to resolve issues.
For organizations looking to upgrade from bots or deflection-first tools, Sidekick provides a unified solution that prioritizes the Customer relationship. Every touchpoint is measurable, and every Conversation is designed to foster loyalty.
Three key pillars drive the Sidekick experience:
No-Code Configuration and Training: Train Sidekick just like you would a human Agent. Use plain language to set guardrails, define escalation procedures, and map out step-by-step Guides for various scenarios.
Agentic Action and Integration: Sidekick leverages an intuitive App Platform to connect with your existing tools. It can intelligently retrieve information and execute tasks in external systems, ensuring a Customer’s inquiry is fully resolved or seamlessly handing off to an Agent when necessary.
Deep Customer Intelligence: Unlike simple chatbots, Sidekick uses comprehensive interaction history and relevant data from across your systems to build a full picture of each Customer. This allows for meaningful, personalized service that makes Customers feel seen and valued.