ADD-ON FEATURE |
Sidekick Sales provides Customers with a personalized, dynamic shopping assistance directly within digital channels. Powered by AI, it uses a shopper’s history, preferences, and behavior to deliver real-time guidance that improves conversion and increases order value.
It taps into a deep understanding of your customers and your product catalog to recommend the items most likely to convert. Sidekick answers detailed questions about features and specifications in real time, helping shoppers move forward with confidence instead of hesitating or dropping off.
Sidekick resolves the types of inquiries that make up a large share of support volume, such as questions about sizing, compatibility, or product details. This saves teams time and reduces the need for manual support. When more complex help is required, Sidekick passes the Conversation to an available Agent with full context so they can jump straight into resolution. This allows Agents to focus on the types of Conversations businesses often prefer to handle with a person, such as assisting VIP customers, resolving edge cases, or guiding high-value purchases.
Whether Sidekick is closing the sale or helping Agents do it faster, it elevates your support team into a high-performing revenue channel.
Benefits of Sidekick Sales
Drive Revenue in Every Conversation
Sidekick Sales expands support from a cost center into a revenue engine. It doesn't wait for customers to ask, it guides them toward buying decisions with timely answers, personalized product recommendations, and strategic upsell opportunities. By optimizing every conversation to move shoppers from interest to purchase, Sidekick Sales helps grow order value and overall revenue, not just improve resolution rates.
Help Shoppers Feel Confident When It Matters Most
In today's economy, every purchase carries more weight. Shoppers are navigating higher prices, unclear value, and pressure to make the right choice. Sidekick Sales reduces hesitation by giving personalized support that builds trust. It answers questions, explains value, and makes buying feel like the right decision.
Resilient Selling for a Volatile Market
As economic pressures and cost challenges rise, businesses face hard choices about where to cut and where to invest. Sidekick Sales scales your ability to sell without growing your team. It delivers measurable sales impact with no additional staffing, helping you stay resilient and efficient in any market condition.
Protect Margins Without Sacrificing Sales
Sidekick Sales helps businesses convert more customers without relying on discounts or promotions. It increases order size by recommending the right products and promoting premium options, keeping margins healthy in a high-cost environment.
Prove the Business Impact of AI
Unlike tools that stop at engagement metrics, Sidekick Sales connects AI performance directly to revenue outcomes. Teams can track purchases driven by AI conversations and gain comprehensive conversion insights through reporting, essential in a time when every investment is being scrutinized.
Transparent Performance You Can Trust and Improve
Sidekick Sales replaces AI black boxes with clear visibility into exactly how conversations influence revenue. Through Journeys, you can monitor which interactions drive conversions, where improvements are needed, and how performance evolves over time. This transparency lets you make data-driven decisions about optimization, celebrate real wins, and continuously improve results rather than wondering if promised ROI is actually materializing. When every dollar counts, Sidekick gives you the honest insights needed to maximize your return.
Make the First Purchase the Beginning, Not the End
Sidekick Sales recognizes that acquiring a customer is just the start. By delivering standout shopping assistance during those critical first interactions, it creates memorable experiences that keep customers coming back. This transforms your customer acquisition investment from a one-time expense into an appreciating asset that generates increasing returns over time.
High-level overview of how Sidekick Sales works
Sidekick Sales creates a conversational shopping experience built for today's economic reality. When shoppers are unsure whether a product is worth the cost or if they can trust what they're buying, Sidekick provides personalized guidance that helps them evaluate value, justify price, and move confidently from interest to purchase. It answers specific questions, addresses common doubts, and recommends products that are most likely to meet individual needs.
For businesses navigating shrinking margins and limited resources, Sidekick Sales increases conversion and order size so you can grow efficiently, not expensively. Every touchpoint is measurable. Every conversation is built to convert. It reduces friction, earns trust, and drives revenue in the moments that matter most.
Three key pillars drive the Sidekick Sales experience:
No-Code Configuration
Sidekick Sales follows Guides to control logic, handoffs, and advice. Teams can launch quickly with built-in templates and continue to refine and improve performance over time, while competitors require developer resources and lengthy implementation cycles.
Smart, Context-Aware Collaboration
Sidekick Sales engages shoppers at the right moment based on behavior, intent, and context. It knows when to step in, what to say, and when to hand off to a human based on factors like cart value or customer status. This balance between AI and support hero creates a smoother experience, improves efficiency, and drives more revenue.
Built on Complete Product and Inventory Intelligence
Unlike simple chatbots, Sidekick Sales understands your full product catalog, including variations, specifications, pricing, and inventory status. It adapts recommendations based on availability and shipping constraints. Customers receive accurate, actionable guidance that reflects what is actually possible, which helps reduce disappointment and build trust.