Thread Builder Interface Overview

Thread Builder Interface

User interface showing chat options and a question input field for customer interaction.

  • [A] Thread Builder – The tool used to build, edit and manage Threads. Each individual Thread has a unique Thread Builder.

  • [B] Canvas – The area which includes the Header, Footer, Builder Box, and Connected Threads.

  • [C] Action Panel & Settings – Used to set up a given Action within the Thread Builder. Sub-Actions, Anonymous Actions, and Pivots are all configured within the Action Side Panel.

Thread Builder Canvas Interface

User interface showing chat menu options and question input for customer interaction.

  • [A] Header – This includes buttons used to manage the overall Thread configuration and navigate to the Thread List.

  • [B] Builder Box – Used to create the Thread with a sequence of Actions and Sub-Actions.

Thread Builder Header Interface

User interface showing chat options, including save and expert mode features.

  • A] Threads – This button navigates back to the Thread List.

  • [B] Revisions – View all past revisions made to the Thread. Restore the Thread to a particular revision if needed.

  • [C] Expert Mode Modify the Thread Builder content from one place. JSON knowledge is required when using Expert Mode.

  • [D] Save – Save changes made to the Thread Builder. Name the new revision.