We're updating help docs to reflect our new product naming. Gladly Sidekick (AI) is now called just Gladly, and Gladly Hero (the Platform) is now Gladly Team. Some articles may display outdated names while we update everything. Thank you for your patience! Learn more

Thread Builder Interface Overview

Prev Next

Thread Builder Interface

User interface showing chat options and a question input field for customer interaction.

  • [A] Thread Builder – The tool used to build, edit and manage Threads. Each individual Thread has a unique Thread Builder.

  • [B] Canvas – The area which includes the Header, Footer, Builder Box, and Connected Threads.

  • [C] Action Panel & Settings – Used to set up a given Action within the Thread Builder. Sub-Actions, Anonymous Actions, and Pivots are all configured within the Action Side Panel.

Thread Builder Canvas Interface

User interface showing chat menu options and question input for customer interaction.

  • [A] Header – This includes buttons used to manage the overall Thread configuration and navigate to the Thread List.

  • [B] Builder Box – Used to create the Thread with a sequence of Actions and Sub-Actions.

Thread Builder Header Interface

User interface showing chat options, including save and expert mode features.

  • A] Threads – This button navigates back to the Thread List.

  • [B] Revisions – View all past revisions made to the Thread. Restore the Thread to a particular revision if needed.

  • [C] Expert Mode Modify the Thread Builder content from one place. JSON knowledge is required when using Expert Mode.

  • [D] Save – Save changes made to the Thread Builder. Name the new revision.