Listen to previous calls to review details of the call or as part of your QA or training practices.
Open the Customer's Profile where the call took place.
Scroll through the Conversation Timeline to find the call recording.
Click
to listen to the call. 
Call recording can be paused while on a call, but recording can't be stopped.
Compliance Administrators can download or delete call recordings as needed.
Review text summary of phone calls.
Play recording with different speeds
Click 1x to see a list of various playback speed settings.
