Q. How do I change the name of an IVR?
- 14 Apr 2022
- 1 Minute To Read
-
Print
-
PDF
Q. How do I change the name of an IVR?
- Updated On 14 Apr 2022
- 1 Minute To Read
-
Print
-
PDF
REQUIRED USER ROLE Administrator |
Generally speaking, you should use a name that allows you to identify what and how a particular IVR is being used. This will make it easier to configure related settings like the queue IVR. It will also make it easier to use the IVR search feature.
- Click the menu located on the top left corner of your screen.
- Click Settings.
- Under the Channels category, click IVR. The IVR Configuration page under the Active tab will show you IVR(s) that are configured and active.
- Hover over the name of IVR you want to rename until the editor box appears. Enter the updated IVR name.
- To cancel and not save the name you typed, press the ESC key.
- The name must be unique. An error will appear if the name already exists.
- The name field cannot be blank.
- Click outside of the editor or press enter to save the name.
Tip - Hover over a long IVR name
If the IVR name is long, hover over it to see the full name.

Was this article helpful?