Q. How do I change the name of an IVR?

Generally speaking, you should use a name that allows you to identify what and how a particular IVR is being used. This will make it easier to configure related settings like the queue IVR. It will also make it easier to use the IVR search feature.

1. Click the menu located on the top left corner of your screen.
2. Click Settings.
3. Under the Channels category, click IVR. The IVR Configuration page under the Active tab will show you IVR(s) that are configured and active.
4. Hover over the name of IVR you want to rename until the editor box appears. Enter the updated IVR name.
   • To cancel and not save the name you typed, press the ESC key.
   • The name must be unique. An error will appear if the name already exists.
   • The name field cannot be blank.
     
5.  Click outside of the editor or press enter to save the name.

Tip - Hover over a long IVR name

If the IVR name is long, hover over it to see the full name.