Edit and Deactivate Integrations

Edit an existing Integration to add/remove attributes, change auto-link settings, and other integration-specific settings.

1. Click on the top left corner of the screen.

2. Click Settings.

3. Under the App Developer Tools category, click Apps. The Apps page will show you a list of your current integrations, both active and inactive.

4. Hover over the app you want to edit and click .

5. From the Edit App page, make the changes you need.

6. Click Save App.

Deactivate an integration

Deactivate an integration to stop Gladly from pulling information from that external system.

1. From the Settings page, under the App Developer Tools category, click Apps. The Apps page will show you a list of Integrations you currently have, both active and inactive.

2. To the left of the app you'd like to deactivate, click the toggle so the button is gray. A confirmation modal will appear to confirm that it has been deactivated.

Once deactivated, all Customer information pulled from the deactivated system is removed from the Customer Profile.