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Check for Node Errors

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IVR changes or updates cannot be published if any node in the IVR tree is missing a required field. An error within a node would look like the error below.

Instructions for creating a message node with name and message fields.

Fix the error with the required information.

To view a list of nodes with existing errors, use the node filter and click Errors. This presents a list of nodes with errors.

Nodes with an error show a red icon indicating an error. Click the node to fix the error.

Flowchart illustrating a process with nodes for scheduling and messaging options.

Hover the node to see if there are multiple errors.

Instructions for selecting the next node in a customer interaction process.

Publish the IVR once all nodes are fixed.