Documentation Index

Fetch the complete documentation index at: https://help.gladly.com/llms.txt

Use this file to discover all available pages before exploring further.

Important product naming update: Sidekick is now called Gladly (AI) and Gladly Hero (the Platform) is now Gladly Team. Please keep this in mind as you read through our documentation.

Check 'Active' and 'Inactive' IVRs

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IVRs in the IVR configuration page appear under the Active or Inactive tab.

IVR management interface showing active and inactive options with user details.

When IVRs are considered as 'Active'

As long as an IVR is associated with a phone number, it will appear in the Active tab. Otherwise, IVRs not associated with any phone number will automatically move to the Inactive tab.