We're updating help docs to reflect our new product naming. Gladly Sidekick (AI) is now called just Gladly, and Gladly Hero (the Platform) is now Gladly Team. Some articles may display outdated names while we update everything. Thank you for your patience! Learn more

Check 'Active' and 'Inactive' IVRs

Prev Next

IVRs in the IVR configuration page appear under the Active or Inactive tab.

IVR management interface showing active and inactive options with a table of entries.

When IVRs are considered as 'Active'

As long as an IVR is associated with a phone number, it will appear in the Active tab. Otherwise, IVRs not associated with any phone number will automatically move to the Inactive tab.