Important product naming update: Sidekick is now called Gladly (AI) and Gladly Hero (the Platform) is now Gladly Team. Please keep this in mind as you read through our documentation.

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What should I do if a Customer’s information is in Ordergroove but is not appearing in Gladly?

  • Published on Jan 30, 2025
  • 1 minute(s) read
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Double-check that the Customer is actually in Ordergroove. Also, make sure that it’s linked to the correct Shopify Customer (in Ordergroove system).

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