I connected Ordergroove to Gladly through the Apps page but why can’t I see subscription details?

Only users assigned Team Manager or Administrator roles can contact Gladly Support. Log into Gladly as one of these roles, clickon the top-left corner, then click Contact Gladly Support. Gladly Support's primary operating hours are Monday through Friday, 6 AM to 6 PM Pacific Time but you can submit a request anytime. 

• Please select the correct business impact (P1 to P4). 
• Most requests should be sent as a P4.