Shopify Product Search connects Gladly AI directly to a brand's Shopify store, so Gladly AI can search, recommend, and answer product questions using real, structured, real-time catalog data. Product titles, descriptions, images, price, variants, and availability are all pulled directly from the store. It's the source of truth for product questions, resolving the stale information that can come through web search, so every answer is as accurate and current as the store itself. Web search still handles policies, FAQs, and blog content.
Shopify Product Search is a Gladly AI integration
Shopify Product Search is a knowledge source for Gladly AI, alongside web search and Answers – not a separate product or add-on. Gladly AI uses the Shopify catalog as the source for product questions and recommendations, while web search continues to handle policies, FAQs, and blog content.
Before you start
Shopify Product Search is available for organizations with an active Shopify storefront, whose AI is set up to handle product-related Conversations.
Currently, this feature is available for Gladly AI only. It enhances capabilities Gladly AI already has, so it isn't a separate add-on with an additional charge – it's simply a new way Gladly AI works.
Reach out to Gladly Support to configure Shopify Product Search for your organization.
Benefits
Product recommendations customers can trust
When Gladly AI recommends products through web search, cards can come back with broken images, wrong prices, or dead links. With Shopify Product Search, Gladly AI pulls the image, price, working link, and variant availability directly from the store on each request, so the card a customer sees matches the store itself.
Real answers to variant, comparison, and inventory questions
"Does this come in blue?" "What's the difference between these two?" "Is this in stock?" These questions need structured data Gladly AI can filter and compare – exactly what web search can't reliably provide and the Shopify catalog can.
Custom product details, answered
Product data that only lives in a brand's custom fields – a plant's growing zone, a product's dimensions, a supplement's ingredient list – becomes answerable, because Shopify Product Search surfaces those custom fields to Gladly AI directly.
A stronger story against Shopify-native competitors
Native Shopify product data, real-time recommendations, and typo-tolerant search are quickly becoming baseline expectations for AI on Shopify. Shopify Product Search closes that gap and adds depth – like custom field access – on top.
How it works
Gladly AI connects to the Shopify store. Two standard Shopify apps handle the connection – a Storefront app for semantic product search and an Admin app for metafields and inventory. There's no separate product feed to build or maintain.
Setup runs on the Guide Template. Instead of building a custom action and Guide from scratch, Support starts from the Shopify Product Search Guide Template, which dramatically cuts down setup time.
Gladly AI searches in plain language. When a Customer asks something like "Do you have this in size 8?" or "Warm jacket for skiing," Gladly AI queries the live Shopify catalog with typo-tolerant, semantic search.
Results come back current and accurate. Product cards render with the real image, current price, working link, and true variant and inventory availability, pulled directly from the store on each request rather than a web page.
Custom fields answer the specific questions. For details a brand keeps in custom fields – care instructions, dimensions, ingredient lists, and similar – Shopify Product Search surfaces those fields for Gladly AI to use.
Sources stay in their lane. Product questions and recommendations use the Shopify catalog as the source; policies, FAQs, and blog content continue to use web search.
Example use cases
A Customer asks if a jacket comes in size 8. Gladly AI checks real-time variant and inventory data from Shopify and gives an accurate answer instead of a guess.
A Customer asks Gladly AI to recommend a warm jacket for skiing. Gladly AI searches the live catalog and returns real products with correct images, current prices, and working links.
A Customer asks about a plant's hardiness zone, a detail that only lives in a custom field. Gladly AI reads that field directly from Shopify and answers the specific question instead of deferring to the website.
FAQ
Is this an add-on feature?
No. Shopify Product Search is an enhancement to Gladly AI, not a separate product or add-on charge. It improves the accuracy of Gladly AI's product answers, which supports the assists and resolutions that already bill under your existing plan.
How is this different from web search?
Web search reads whatever was last crawled, which is why images break, prices go stale, and links can die. Shopify Product Search reads a brand's Shopify store directly, on each request, so product data stays accurate and current. Web search still handles policies, FAQs, and blog content.
Do we need to maintain a separate product feed?
No. Gladly AI reads the Shopify store directly through standard Shopify apps. A brand keeps its catalog current in Shopify the way it already does, and Gladly AI stays in sync.
Can Gladly AI answer questions about our custom product attributes?
Yes. Custom fields maintained in Shopify – such as dimensions, materials, growing zones, or ingredients – are surfaced to Gladly AI so it can answer catalog-specific questions, not just generic descriptions.
What does setup involve?
Customers using Shopify whose AI is set up to handle product-focused Conversations (i.e. recommendations, comparisons, variants, inventory, etc) are a good fit for leveraging Shopify Product Search. Reach out to Gladly Support to get started.
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on the top-left corner, then click Contact Gladly Support. Gladly Support's primary operating hours are Monday through Friday, 6 AM to 6 PM Pacific Time, but you can submit a request anytime.