Voice and SMS Phone Number Costs
  • 04 Nov 2022
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Voice and SMS Phone Number Costs

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Phone numbers for use with Voice and SMS can be purchased directly in Gladly. Cost to purchase and maintain phone numbers, along with usage fees, are included in your monthly telephony invoice.

Fees for phone numbers and usage depend on several factors. These may include:

  • Type of phone number – Toll-free, local, mobile, or national
  • Capabilities – SMS, Voice, or MMS
  • Country – The country the phone number is based in

Phone number costs

A new local US and CA number with Voice and/or SMS capabilities typically costs $0.30 / month. International rates vary.

Rates for local and toll-free numbers

Every number provisioned and used has recurring costs associated with it. Below are estimates for typical calls and usage.

Estimates*Local NumberToll-Free Number
Incoming Per Minute$0.01591$0.02399
Outgoing Per Minute$0.01969$0.01969
SMS In or Out$0.00236$0.00551
MMS In$0.0105$0.01470
MMS Out$0.0126$0.01470

Voice input phrases

Certain nodes, like the Menu node, allow callers to say their option (e.g., "1, won, one") using the Voice Input Phrase field along with pressing their selection via DTMF (i.e., press 1). Voice entry utilizes voice recognition technology that is charged separately, on top of other voice charges you may incur.

Voice InputPrice Per SegmentNotes
Voice Input Phrase$0.01050 per 15 seconds"Per Segment" is the length of time utilized to translate the voice entry.

Purchase phone numbers

To purchase new phone numbers for voice, see Purchase and Configure Voice Phone Numbers.

To purchase new phone numbers for SMS, see Purchase and Configure SMS Phone Numbers.

Automatic mobile phone number identification lookup rate

Twilio charges a per-lookup fee for the API used to allow automatic mobile number identification.

USA/Carrier Lookup – API
Per lookup
International Lookup – API
Per lookup

  • *Estimates shown are for a typical call and include Call Conferencing, Quality Monitoring, Recording, and Storage. Actual charges will vary based on usage (international rates vary).

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