Important product naming update: Sidekick is now called Gladly (AI) and Gladly Hero (the Platform) is now Gladly Team. Please keep this in mind as you read through our documentation.

Use Liveboards to Monitor Your Contact Center

Published on Jan 30, 2025

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Use Liveboards to monitor the status of your Contact Center in real time. Use the links below to learn how you can utilize Liveboards to see what Customers are contacting you about and make quick decisions based on the volume of support requests.

Stay up to speed using Liveboards
Summary Liveboard
Agent Liveboard
Topics Liveboard

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