SupporTrends is a platform that uses advanced AI and NLP to gather Customer sentiment and feedback from many sources for immediate analysis. SupporTrends can help you find improvement opportunities across different Channels to create a great Customer Experience from support requests, online reviews, call recordings, and even surveys.
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Customer Insight in One Place
SupporTrends uses AI and NLP to understand and analyze Customer sentiment from Conversations as soon they're closed in Gladly. Collectively, this can help you understand how your Customers feel or what they think about your brand or services.
Smart Technology
SupporTrends processes, organize, and deliver insights and actions from your Gladly Conversations using AI and machine learning.
Fast and easy setup
Call recording analysis
Chat analysis
Email analysis
Better Predict Customer Outcomes
In addition to detailed insight into support tickets, SupporTrends leverages known outcomes like churn, product returns, and refunds with its machine learning algorithms to identify what they look like before they happen. Combined with an advanced business intelligence platform, SupporTrends allow you to learn the root causes and quickly make the necessary adjustments.