| REQUIRED USER ROLE API User | PERMISSION OVERVIEW View permissions by role |
Before you start
Review the following information before you connect SupporTrends to Gladly.
Make sure you have access to SupporTrends.
Gather the following information:
API token – Token is generated in Gladly.
Gladly URL – Your Gladly domain (i.e., {YOUR-COMPANY}.gladly.com}.
Email Address– The email address used to generate the API token and also to be used by SupporTrends to log into Gladly.
Connect SupporTrends to Gladly
Because SupporTrends manages this integration, complete setup information can be found on their website. Remember that you need an API User role in Gladly to generate API tokens.